The Emergency Department team in Hot Springs were recognized as Service Heroes for displaying the value of EXCELLENCE.
The team was nominated by the child of a patient who praised the care her father received.
The patient had initially been admitted to another area hospital. After being discharged, his medical issues continued, and when the doctor wanted to readmit him, they refused to go back.
“We came to CHI St. Vincent Hot Springs and couldn’t be more pleased. We were treated with respect and compassion and daddy is doing better. The whole ED staff was great.”
The nomination specifically praised the care provided by Dr. Hardin, nurses Randall and Sarah, Renee, Ken and Mimi at check in and Emily, their X-ray tech.