Lorelei Aulenback, a respiratory therapist in Hot Springs, was recognized as a Service Hero for displaying the value of EXCELLENCE.
Lorelei was nominated by a recent patient who praised her as “the most informative and patient person. …She sets an excellent example for others.”
The patient said Lorelei explained step-by-step what to expect during the test and made her feel very comfortable. After her test, Lorelei escorted the patient back to the outpatient area, waited for her car to be brought around and helped her into the car.
“This individual is an angel, and I will never forget her.”