Chad Krebs Recognized as Service Hero at Infirmary

Chad Krebs, who works in the Infirmary Pharmacy, was recognized as a Service Hero for demonstrating care and EXCELLENCE.

Chad overheard another pharmacist tell someone at the window that we did not fill prescriptions for patients because we are an inpatient pharmacy. Sensing something might be wrong, Chad immediately went down to the employee pharmacy to see if this patient’s prescriptions were still there. When he realized they were, he grabbed the prescriptions and ran back to the lobby, where the patient was waiting with transport for his ride. Without Chad’s quick thinking, the patient would have left the Infirmary without his supply of life-saving medications and might have returned to the hospital as a readmission.

Chad was living our mission by recognizing the patient in the hallway, using AIDET in the lobby of the hospital to ensure the patient got his meds and providing discharge counseling required by law.