Andy Bates, a nurse practitioner at North, was recognized as a Service Hero for displaying the value of EXCELLENCE.
Andy was nominated by a patient who he cared for in the Emergency Department. The patient had seen several different doctors in the past week and was still experiencing almost constant nausea. “I felt helpless and was hanging on by a thread.”
The patient praised Andy’s compassion and care throughout the time he cared for her. He did tests and took the time to ask a variety of questions to narrow down what was causing her illness.
“He took the time to explain how to help me. I have never had anyone, other than my PCP, be so thorough and truly care. Because he took that time, I have been able to eat. I’m more comfortable, but have a long road ahead of me.
“His knowledge, determination, compassion and integrity are a rare find. I pray that God continues to use him to help others, and I want him to know that he not only physically made me comfortable, but mentally as well. I’ll forever consider him my hero!”