Critical Care Stepdown Unit Named Hot Springs Team Service Heroes

The Critical Care Stepdown Unit in Hot Springs has been named Team Service Heroes for displaying the values of COMPASSION and EXCELLENCE.

The unit was nominated by a patient’s daughter who wrote,

“The moment I walked onto this unit, I was impressed with the care and attention you all gave my mother and I. This has been a very difficult time for me. To have staff who understand the complexity of both the medical and emotional needs of their patients and family is truly the best of what nursing should be. More importantly, they make you feel comfortable and they understand that their patients are afraid and don’t always understand what is happening. They are kind, reassuring and supportive. Their dedication and doing their job well can only result in positive outcomes. My mother and I are truly grateful we had such a great team of nurses and techs.”

Well done all! Thank you for #CHILivingOurMission.