Eloise Reeves, who works in the Lab in Hot Springs, was recognized as a Service Hero for displaying the value of EXCELLENCE.
Eloise was nominated by a coworker for utilizing her problem-solving skills to help with patient care.
While administering convalescent plasma, there was an issue with the barcode, which usually means taking the specimen back to the lab. However, because Eloise was helping to care for a COVID patient, she brainstormed a solution to keep from removing anything unnecessarily from the isolation room.
“Eloise took the time to brainstorm and fix the issue in a timely manner. We were able to treat the patient without delay and without wasting expensive and important plasma thanks to her.”