Imaging at North Recognized for Effective AIDET Use

Senior leaders and the Praise and Celebration team recognized Imaging at North with a Spotlight Recognition award for being the department with the best AIDET as reported by our Studer Coach, Jean.

Brent has done an amazing job as the leader of Imaging reinforcing the why of AIDET with his frontline co-workers. During observations, it was obvious their use of AIDET assisted in managing up of the team, created an excellent connection to the patients, and articulated that “we will take great care of you” with information, communication and explanation every step of the way.

Polly Davenport added, “We also believe the entire team’s use of AIDET is why they have so many good catches proportionally at SVN Imaging department. They are using AIDET very effectively.”

Thank you Imaging – North! Keep up the great work!