Shane Tatum Recognized as Hot Springs Service Hero

Shane Tatum was recognized as a Service Hero for displaying the value of EXCELLENCE.

Shane, who works with the security team in Hot Springs, was recognized for calming presence he brought to a difficult situation with an agitated psychiatric patient.

The patient was uncooperative with nursing staff and was going to require sedatives. Shane sat with the patient one-on-one for almost two hours, building a rapport.

“By taking this extra time to sit and talk with him and really work to build a relationship and show him compassion and empathy, we did not have to utilize any sedatives or restraints and the patient was able to get the help he needed.”