Brenda Rios Altamirano Makes Impact on Patient During Stay

Congratulations Brenda Rios Altamirano, PCT, for being named a Hot Springs Service Hero! She was nominated for the award by a patient who said that Brenda “stood out and made a difference” in her care.

The patient said they had a very stressful and scary event with their heart. Brenda was one of the first people to greet the patient in their room and was “on top of it” from the start.

Brenda checked in on the patient hourly, asked if they needed anything and returned when she said she would.

“This young lady is an angel, a gem and a keeper in my book.”

The patient said one of the things that impressed them the most was that Brenda has just been promoted to a PCT on that unit and was still learning. 

“You would have never known that she wasn’t a PCT for years in her new role.  She always had a smile on her face and love for her job. Brenda made such an impact on my stay.”