Hot Springs Outpatient / Patient Access Team Named Service Heroes

Hot Springs Outpatient / Patient Access team members were recognized as Service Heroes for displaying the value of EXCELLENCE.

The team was nominated by a patient who noted how helpful the team when they could easily have been overwhelmed by the number of patients.

“Even though I could tell they were all under a lot of pressure and stressed everyone was so nice, patient and very helpful. …They all went above and beyond to serve each patient.

“My appointment was scheduled incorrectly and the lady at the front desk took the extra time to get it straightened out for me even though it would have been easy to pass me off to someone else. I really appreciate all the care I received today. Everyone I came in contact with, including those in the imaging department, all demonstrated a high level of excellence in their service.”