Bonnie Johnston’s “Faith is at the Heart of Her Service”

Congratulations Bonnie Johnston, Credentialing Coordinator, Medical Affairs, for being named a Hot Springs Service Hero!

Bonnie was nominated by coworkers for this recognition.

“Her contributions have made an undeniable impact on the care we provide even though she does not work directly with patients. Her influence is felt throughout the hospital, as she supports our team in ways that are often hard to quantify, but impossible to ignore.”

Bonnie is described as someone whose faith is at the heart of her service, which shapes her approach to everything she does. The coworker who nominated her for the award said her compassion shows in her kindness to everyone she interacts with, and her integrity shines through in her commitment to excellence.

In addition to her official duties, she is said to have become the go-to person for physicians needing support, regardless of the task. From navigating bylaws and policies to resolving everyday technical issues like Imprivata or with Epic or even the coffee machine in the physician lounge, she handles it all with grace. She is also deeply invested in the physicians themselves, taking the time to know their families and children, creating a welcoming environment where they feel supported both personally and professionally.

“She is more than just a knowledgeable and dedicated team member; she is a pillar of our hospital. Her genuine care, tireless efforts, and unwavering faith make her an unsung hero whose work is critical to the success of our medical staff and the care we provide. We are all better for having her here, and she is incredibly deserving of this recognition.”