The Latest Information on the Epic Gold Transition
All CHI St. Vincent facilities have officially transitioned to Epic Gold. Congratulations and a big thank you to all team members for making this huge transition a success! As with any big change, there are a few issues that we are addressing. Here are the most common issues that have come up and how to address them:
- Workstation Login: All Epic Gold users must use their CommonSpirit Health login for access. This is your CommonSpirit email address ([email protected]). Logging in with any other user name or employee number will prevent you from accessing Epic Gold.
- Service Desk Ticket Submission: All Epic Gold support tickets must be submitted by calling the Service Desk. Tickets submitted through self-service will automatically be closed without resolution. The Epic Help Desk is only for chart corrections.
- Calling the Service Desk: To call the Service Desk, dial 866-236-0441 and select Option 8. Any other option will not be able to support you with Epic Gold issues.
CommonSpirit is also posting regular updates to its User Support Page, which you can access by clicking this link. This is a good resource to see if your question has a solution that has already been posted.
You can access the main New Beginnings South (NBS) Epic Go-live Page by clicking this link.