Christiana Rollason Recognized as a Service Hero at Infirmary

Congratulations to Christiana Rollason, Patient Registration, for being recognized as a Service Hero at the Infirmary. She put our values into action by demonstrating COMPASSION and EXCELLENCE after helping transport a patient to the emergency department during a time when their family member was too distraught to. Read a snip from her nomination:

A patient arrived under the canopy at the front lobby. An individual came rushing in to tell Christiana that his friend was unresponsive in the vehicle. Christiana immediately called 8500 to ask for a Code Yellow to be called. She was told that if they were not in the building there was not a code that could be called that they needed to pull around to the front of the building to the Emergency Room. Christiana recognized that the driver was distraught and would not be able to do that, and immediately came and got her Manager and Director. When they arrived transport had gotten the patient through the doors. Director got the code called. This is just an example of what Christiana does every day to exemplify compassion and excellence in all she does. Her sense of urgency helped quickly get the patient the attention needed. She truly ALWAYS puts the patient first and is an unsung hero!

Learn more about our values by reading our Mission, Vision and Values.

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