Tanner Ross Named Service Hero for Excelling in New Role
Congratulations Tanner Ross, RN, for being chosen as a Hot Springs Service Hero! Tanner is the nursing manager for the emergency department.
Tanner has showcased hard work, dedication and strong leadership skills since he began his journey as nursing manager a little over a year ago. He didn’t have any leadership experience, but a coworker said he has had a humble attitude to learn and grow.
“No matter what is thrown his way (and it has been a lot) or how difficult the task is, he completes it.”
Here are just a few examples of the outcome of his efforts:
- ED patient experience for FY23 was a 5. The ED is now at a 23. For FY24, we are not at the 31 goal, but we are sure closer.
- In December 2023, the ED team met with a doctor that had an idea to have the ED patients who are being discharged home to be out of the department within 168 minutes 60% of the time. They were at 242 minutes, and now are meeting the 168 minutes close to 20% of the time.
- The ED is not only meeting, but exceeding their productivity goal of 100%. This was the first time they have done that in over 2 years.
“Tanner Ross never ceases to amaze me and I look forward to his continuing growth in leadership!”